Good Shepherd Stores(610) 592-4984
Good Shepherd Stores
Good Shepherd Stores(610) 592-4984
Good Shepherd Stores

Shipping Policy

Last updated: July 27, 2026

This Shipping Policy explains how Good Shepherd Stores (a division of Good Shepherd Health Corporation) fulfills, ships, and delivers fixtures, equipment, technology, and store-opening packages purchased through this site.

1. Order processing

  • Orders paid in full by card are released to fulfillment after payment confirmation, typically within 1–2 business days.
  • Orders placed on a deposit are released to fulfillment once the required deposit clears; the balance is due on the terms shown at checkout.
  • Purchase order (PO) / net-terms orders are released after admin approval per your account's terms.

2. Lead times

Lead times vary by product and are shown on each product page. Fixtures and custom millwork are typically 4–10 weeks, standard equipment 1–3 weeks, and technology 3–10 business days. Package builds ship as a coordinated project on a schedule confirmed after order review.

3. Shipping methods

  • Small parcel (UPS/FedEx Ground) for items under 150 lb.
  • LTL freight for fixtures, casework, refrigeration, and palletized equipment. Curbside delivery is standard.
  • White-glove / inside delivery available on request for an additional fee.
  • Installation is scheduled separately when selected — see our Installation page.

4. Shipping charges & taxes

Shipping is calculated at checkout based on destination, weight, and service level. Sales tax is calculated at checkout for applicable jurisdictions. Freight quotes for large package builds may be finalized after order review; any material adjustment will be confirmed with you before release.

5. Delivery, inspection & damage

Someone 18+ must be present to accept freight deliveries. Inspect all pallets and cartons before signing the bill of lading. Note any visible damage, shortage, or refused cartons on the driver's paperwork and photograph the damage. Report concealed damage within 48 hours of delivery to info@1800goodshepherd.com.

6. Shipping destinations

We ship to the 48 contiguous United States by default. Alaska, Hawaii, U.S. territories, and Canadian destinations are quoted on request. We do not currently ship to P.O. boxes for freight items.

7. Backorders & substitutions

If a product becomes unavailable after order placement, we will contact you to offer an equivalent substitute, adjusted lead time, or a full refund of the affected line item.

8. Contact

Questions about shipping? Contact us at info@1800goodshepherd.com or (610) 592-4984.