Returns & Warranty Policy
Last updated: July 27, 2026
1. Return window
Standard stock items in new, unopened, resalable condition may be returned within 30 days of delivery. Custom-manufactured fixtures, casework, signage, and made-to-order items are non-returnable unless defective.
2. RMA process
- Email info@1800goodshepherd.com with your order number and reason for return.
- We'll issue an RMA number and return shipping instructions within 2 business days.
- Ship the item back with the RMA number visible on the outside of the packaging.
- Refund is processed within 10 business days of inspection.
3. Restocking fee
A restocking fee of 20% applies to non-defective returns of stock items. Original outbound shipping is non-refundable, and return shipping is the customer's responsibility unless the return is due to our error or a defect.
4. Damaged or defective on arrival
Note damage on the delivery paperwork and report within 48 hours (see Shipping Policy). We will repair, replace, or refund at no cost to you.
5. Manufacturer warranties
Most fixtures and equipment carry a manufacturer warranty (1–10 years depending on product; see individual product pages). Warranty claims are administered by the manufacturer through us. Contact us with your order number to open a claim.
6. Non-returnable items
- Custom-built casework, fixtures, and signage
- Installed equipment
- Consumables and clearance items
- Items returned after the 30-day window